Contact Us
NEED HELP? CONTACT US HERE!
What to reach out about
Questions about our products or services
Order, shipping, or returns assistance
Custom orders, commissions, or wholesale inquiries
Account, billing, or subscription support
Technical issues with the website or submissions portal
Press, partnership, or collaboration requests
Accessibility needs or special accommodations
Feedback, suggestions, or general inquiries
How to contact us
Email: support@landofseidr.com — fastest for detailed requests, attachments, or order issues.
Contact form: Please include your full name, order number (if applicable), a clear description of the issue, and any relevant files or screenshots.
Phone: +1 (778)992-1050 — available Monday–Friday, 9:00–17:00 (local time) for urgent matters.
Social: Direct messages on our official social channels for brief questions; for privacy or order concerns, use email or the contact form.
What to expect after you contact us
Acknowledgement: You’ll receive an automated acknowledgement within a few minutes of submission.
Response time: Our team aims to respond within 1 business day for general inquiries and within 2–3 business days for more complex or custom requests. Response times may be longer during peak periods or holidays.
Follow-up: If we need additional information, we’ll request it by email or phone. Please reply promptly to speed resolution.
Resolution: Simple requests (order lookups, basic account changes) are often resolved in the initial response. Complex matters (custom work, technical investigations, disputes) may require multiple exchanges; we’ll keep you informed at each step.
Escalation: If your issue requires escalation, it will be forwarded to a specialist and you’ll be informed of the expected timeline.
Confirmation: When an issue is resolved, you’ll receive a final confirmation with any next steps, refunds, or shipping updates as applicable.
